Voice of the Customer
The VoC researchers are always talking with our customers to understand what they think of our products, promos & markets. They test a lot of new ideas & challenge assumptions we have about what our customers really want.
We have a LOT of data & ensuring it’s presented in a meaningful way keeps the BI team busy! They use highly advanced tools & methodologies to empower us to make data-driven decisions. They’re also obsessed with our free F45 classes!
Quants & Insights
Our Quants & Insights Analysts are the ones who bring our data to life as they identify trends & opportunities for the business to explore. They bring meaning to the numbers allowing us to develop actionable outcomes.